Customer agrees to pay in full for the services described upon successful completion and up front for any vehicle parts prior to pick up from TGA Performance. Customer agrees to pay for all parts, labor, fees, taxes, and other charges incurred during the performance of any repairs authorized by customer in writing or verbal consent. TGA Performance will provide an invoice upon completion of repairs, detailing fees, and listing a final outstanding balance for payment. Customer guarantees place in queue with full payment per portion of a project. Payment must be paid in full before the vehicle can be returned to customer. Any excess parts/materials must be claimed and taken within 24 hours or will be disposed.
Customer is fully responsible for any punitive, legal, or monetary charges incurred from bad checks, rescinded or disputed charges.
All deposits are non-refundable.
TGA Performance's repair process progresses through two stages:
: In this stage, technicians evaluate the vehicle and create a report listing all necessary repairs. This report details any damage or outstanding maintenance required, and includes expected repair costs. This report will be given to the customer and used to create the repair description and cost itemization for the contract.
: During the repair process, additional problems may be uncovered. In the event that TGA Performance technicians discover the need for repairs outside of those listed on the contract, work on the vehicle will cease, and written notification of required repairs will be sent to the customer. TGA Performance will not perform any repairs outside of those listed on the contract without prior written or verbal authorization from customer. Customers are not permitted beyond the front counter unless escorted by an employee.
Customer acknowledges that any repairs using parts not made by the vehicle's manufacturer may lead to the following:
: Some lease and finance contracts require the purchaser or lessee to make repairs using only original manufacturer parts. Aftermarkets parts used in repairs may violate these contracts.
: Repairs made using aftermarket parts may lead to increased depreciation and lost vehicle value.
: Some vehicle manufacturers require that all repairs be made using only OEM parts. Use of aftermarket parts may void vehicle warranties.
In recognition of the above risks, TGA Performance shall not use any parts for repairs unless those parts are approved for use by customer. It is advised that customer take the above risks into account when choosing parts necessary for repairs.
While customer has the sole right to choose which parts are used for repairs, TGA Performance reserves the right to exercise professional judgement and refuse to make repairs using parts which are deemed inadequate or unsafe.
TGA Performance provides a handshake 30 day warranty on labor and is at the sole discretion of what work is covered. This warranty does not cover any parts, as those may or may not be covered by the manufacturer. Engine builds are covered by our workmanship 2yr/24k IAG Certification, complete OEM rebuilds are covered by 12mo/12k manufacturer warranty. TGA Performance will not be held liable for damages or failure occurring after customer has paid for final bill. TGA Performance does not warranty any outside work. TGA Performance does not make refunds on any custom orders/work or on any body parts. TGA must be notified for any warranty claims prior to any other shop to fix/diagnose and must obtain authorization for repairs first. TGA must be given first opportunity for repairs and reserves the right to refuse any payment for outside repairs.
contract breach or a request for an immediate cessation of work, TGA Performance will determine fair labor rates for any shipping, stocking, and storage fees occurred. All bills are considered final and are non-negotiable.
TGA Performance shall not be required to release the customers vehicle until the customer has made a full payment for all services approved in writing and performed by TGA Performance.
Any payment plans acquire storage fees when unpaid. Stagnant or unpaid, completed projects left on premises will incur a storage fee at the rate of $35/week outdoors and $55/week indoors unless otherwise and explicitly noted by the owner.