TGA Performance - Customer Service



Customer hereby certifies that they have the legal right to authorize repairs for the vehicle, either through legal ownership, lease rights, or written authorization from the vehicle's owner. Customer authorizes TGA Performance to take the steps necessary to perform the repairs listed on contract, including any necessary on-road vehicle testing.  TGA does not accept any risk or liability to any damages, theft, or acts of god to vehicles, parts or tools stored on premises, inside or outside. Customer acknowledges TGA Performance is not responsible for any preexisting damage. Customer accepts all terms of disclosures.


Customer agrees to pay in full for the services described upon successful completion and up front for any vehicle parts prior to pick up from TGA Performance. Customer agrees to pay for all parts, labor, fees, taxes, and other charges incurred during the performance of any repairs authorized by customer in writing or verbal consent. TGA Performance will provide an invoice upon completion of repairs, detailing fees, and listing a final outstanding balance for payment. Customer guarantees place in queue with full payment per portion of a project.  Payment must be paid in full before the vehicle can be returned to customer. All deposits are non-refundable.  All tunes must be paid upfront before the vehicle is run on the dyno. Parts must be paid upfront on any ongoing job. Any excess parts/materials must be claimed and taken within 24 hours or will be disposed.  Customer is fully responsible for any punitive, legal, or monetary charges incurred from bad checks, rescinded or disputed charges. 

Repair Process

Vehicle Analysis: In this stage, technicians evaluate the vehicle and create a report listing all necessary repairs. This report details any damage or outstanding maintenance required, and includes expected repair costs. This report will be given to the customer and used to create the repair description and cost itemization for the contract. 

Additional Damage: During the repair process, additional problems may be uncovered. In the event that TGA Performance technicians discover the need for repairs outside of those listed on the contract, work on the vehicle will cease, and written notification of required repairs will be sent to the customer. TGA Performance will not perform any repairs outside of those listed on the contract without prior written or verbal authorization from customer.  10% or $25.00 over the initial estimate is prematurely assumed authorized.

Parts: All old parts removed from the vehicle must be picked up within 24 hours upon removal; otherwise the customer forfeits all monetary value and they become the property of TGA to do as pleased.  This does not apply to any parts under warranty as those must be returned to the manufacture.  Customer must inform TGA they want old parts returned upon initial work order.  

Timeline:  An estimated timeline is given orally upon inspection to complete the requested repair.  Any additional work or parts deemed necessary will extend that initial timeline.  Any custom work to include high performance engine assembly does not come with a timeline due the custom nature.  Any custom, aftermarket, or internal engine repair/ additions must read and adhere to this statement: "I do not wish to receive any estimate, either written or oral, to which I am entitled by law.  Before repairs are authorized."

Ordering Non-OEM Parts

Customer acknowledges that any repairs using parts not made by the vehicle's manufacturer may lead to the following:

Lease or Finance Violation: Some lease and finance contracts require the purchaser or lessee to make repairs using only original manufacturer parts. Aftermarkets parts used in repairs may violate these contracts. 

Decrease in Value: Repairs made using aftermarket parts may lead to increased depreciation and lost vehicle value. 

Manufacturer Warranty: Some vehicle manufacturers require that all repairs be made using only OEM parts. Use of aftermarket parts may void vehicle warranties. 

In recognition of the above risks, TGA Performance shall not use any parts for repairs unless those parts are approved for use by customer. It is advised that customer take the above risks into account when choosing parts necessary for repairs.  While customer has the sole right to choose which parts are used for repairs, TGA Performance reserves the right to exercise professional judgement and refuse to make repairs using parts which are deemed inadequate or unsafe.

Labor Warranty

TGA Performance provides a handshake 30 day warranty on labor and is at the sole discretion of what work is covered. This warranty does not cover any parts, as those may or may not be covered by the manufacturer. Engine builds are covered by our workmanship 2yr/24k IAG Certification, complete OEM rebuilds are covered by 12mo/12k manufacturer warranty. TGA Performance will not be held liable for damages or failures occurring after customer has paid for final bill. TGA Performance does not warranty any outside work.  TGA Performance does not make refunds on any custom orders, engine work or on any body parts. TGA must be notified for any warranty claims prior to any other shop to fix/diagnose and must obtain authorization for repairs first. TGA must be given first opportunity for repairs and reserves the right to refuse any payment for outside repairs.

Breach of Contract

TGA Performance reserves the right recover any costs occurred during the repair. In the event of a contract breach or a request for an immediate cessation of work, TGA Performance will determine fair labor rates for any shipping, stocking, and storage fees occurred. All bills are considered final and are non-negotiable.  

Penalty for Non-Payment & Storage Fees

TGA Performance shall not be required to release the customers vehicle until the customer has made a full payment for all services approved in writing and performed by TGA Performance. In the event that auto repair services rendered are not paid for within 30 days of completion, TGA Performance reserves the right to put a mechanic's lien on the vehicle or sell the vehicle to recover the costs incurred while performing approved auto repair services.  Any payment plans acquire storage fees when unpaid. Stagnant or unpaid, completed projects left on premises will incur a storage fee at the rate of $35/week outdoors and $55/week indoors unless otherwise and explicitly noted by the owner on the 4th day of non-compliance.

Media and Social

TGA Performance reserves the right to take photographs and video of all customer vehicles with the intent to market the content across our social platforms. TGA Performance maintains full intellectual property rights to all images and video curated. Client shall have no right to reproduce or distribute media unless prior consent by the Media Director.